As I write the weekly Director’s Notes I wonder how they are received. Do they entertain, annoy, stimulate or merely end up in junk. Given this I was delighted to receive feedback in response to my last posting, one sending me a paper the reader had written on integrative models, and a second questioning the confusing nature of comments on the perception of family therapy. Initially surprised, because we assume our meanings are shared, I was grateful that he pointed out the alternative and completely unintended and unhelpful understanding that could be drawn.

While most agree feedback is important it is often difficult to find ways to seamlessly incorporate it into our practice. Too often it becomes a ‘clunky’ adjunct to a session that is done for form rather than as an integral part of the therapeutic process. However, if we sincerely embrace practices that address the inherent inequality in the therapeutic process, feedback becomes central to our practice. As part of the protocol of BowerNote, feedback from client to practitioner is collected at the conclusion of each session as the final item on the agenda. Clients are told from the outset that they will be asked to reflect on each session to allow the practitioner to adjust their behavior if it is unhelpful and as a way of improving the approach for all clients. We know that managing potential or actual rupture in the therapeutic relationship is central to success and routinely collecting feedback in this way ensures difficulties are addressed as they arise.

So, thank you for the feedback and please send more!


What’s on – Bower Place Knowledge and Training


  • Introduction to Family Therapy and Systemic Practice
  • Graduate Diploma of Family Therapy and Systemic Practice

For course details, visit


The How do I series

Short 20 – 30 minute online professional development 

At Bower Place we teach clinical practice working with students from Certificate 4 to post graduate family therapy trainees in our Graduate Diploma in Family Therapy & Systemic Practice course accredited with the Australian Association of Family Therapy (AAFT). While our students are often well equipped to learn theory, and many have completed studies that require high level theoretical understanding, many of them find the translation of theory into practice in the therapeutic setting to be their greatest challenge. Often the most confident articulate student finds themselves at a ;loss when confronted  with the real-life complexity of individuals, couples and  families whom they see in the Complex Needs Clinic. 

How do you make a connection with anyone from  a baby to a centenarian?  How do you formulate a working hypothesis? How do you ask a relevant question? How do you maintain order and direction in a session without becoming constrictive? All these questions and more made us realise that it was time to run the “How do I?” series. The series comprise fortnightly on-line presentations that specifically address these practical skill questions. Each is for 20 minutes and includes an introduction to the question, a brief theoretical underpinning and practical advice, explanation and demonstration of the skill. 

Attendees can log on to experience the session in real time and send questions to be addressed by the presenter at the conclusion of the session. An additional 10 minutes will be allocated to do this. The series will also be available as a recording which can be purchased to be viewed over 24hours. For those wishing to claim CPD reading and a post session quiz can be provided.

Cost $10 per session. 

For information and bookings (08) 8221 6066 or